Engagement & Communications Audits

When was the last time you asked your stakeholders how you were doing?

Most organisations don’t ask. Or they ask too late. That’s why we designed the Engagement & Communications Audit. To help you pause, take stock, and build smarter, more connected engagement strategies.

At Upstream Communication, we know that meaningful engagement starts with clarity. Clarity about who you’re reaching, how you’re showing up, and what your stakeholders actually need.

Our Engagement & Communications Audit gives you an independent, strategic lens on your current practices. Along with a practical roadmap for doing better, helping you to cut through the noise and focus on what matters: trust, transparency, and two-way relationships.

Why Invest in an Audit?

You might be:

• Launching a new program, campaign, or brand

• Responding to regulatory, funding, or community pressure

• Unsure whether your messages are landing

• Ready to move from reactive to strategic engagement

What's Included

1. Discovery + Listening

We begin by understanding your context, goals, and audiences. This phase may include:

• 1:1 consultation with your team

• Review of strategies, plans, and reports

• Stakeholder mapping and engagement goal setting

• Optional: short surveys or interviews with key internal/external stakeholders

2. Audit + Analysis

We analyse your current approach across key domains:

Channels Website, social media, newsletters, print, events

Messaging Clarity, tone, accessibility, consistency

Audiences Inclusivity, reach, responsiveness

Systems Team roles, approval processes, feedback loops

Strategy Alignment with values, goals, ESG commitments

3. Gaps + Opportunities

We identify:

• What’s working well

• Where there are gaps or risks

• Opportunities to strengthen impact and alignment

• Missed or under-served audiences

• System inefficiencies or unclear messaging

4. Prioritised Action Plan

Your customised roadmap includes:

• Quick wins you can act on immediately

• Medium-term improvements (60–90 days)

• Strategic shifts for long-term impact

5. Visual Report + Executive Debrief

You receive:

• A professionally presented, visual report

• A summary slide deck for board/leadership teams

• Optional facilitation workshop or board briefing

Package Options

Tier 1 – Basic ($5,000)

• Document review

• Channel analysis

• High-level report (no stakeholder interviews)

Tier 2 – Standard ($8,000)

• Everything in Basic

• 10 stakeholder interviews/ or survey

• Recommendations roadmap with 30/60/90-day actions

Tier 3 – Premium ($15,000)

• Everything in Standard

• 20 interviews + survey design and analysis

• Full communications & engagement strategy refresh workshop

• Leadership presentation + facilitation session

We’d love to work with you.